Help Center

How Can We Help?

Everything you need to know about searching, booking, and managing your travel with WingSpan.

Booking Questions

How do I search for flights on WingSpan? +
Use the search form on our home page. Enter your departure city or airport code, destination, travel dates, number of passengers, and preferred cabin class. We scan 500+ airlines in real time and present the best available options.
What cabin classes are available? +
We search across Economy, Premium Economy, Business Class, and First Class. Select your preference before searching and compare options across cabin types side by side.
Are the prices shown all-inclusive? +
All fares include airport taxes and surcharges. Optional extras like baggage or seat selection are shown separately with full transparency. The price you see is the price you pay.
Can I book for a group? +
Yes. Book for up to 9 passengers in one booking. For groups of 10 or more, contact our concierge team directly for personalized group fares.

Changes & Cancellations

Can I change my flight after booking? +
Changes depend on your fare type and airline policy. Business and flexible fares typically allow free or low-cost changes. Our concierge team assists with any modification โ€” call us with your booking reference.
What is the cancellation policy? +
Cancellation rights depend on the airline's fare rules for your ticket. Many airlines offer a 24-hour risk-free cancellation window for recent purchases. We advise on your eligibility and handle the process end-to-end.
How long do refunds take? +
Refunds typically process within 7โ€“20 business days to the original payment method. We track status and follow up with airlines if timelines are exceeded.

Payment & Account

What payment methods do you accept? +
We accept Visa, Mastercard, American Express, PayPal, bank transfers, and select digital wallets. Corporate billing and installment options are available on request.
Is my payment information secure? +
All transactions use SSL encryption. We do not store full card details. Our platform is PCI-DSS compliant and regularly security audited.
Do you charge booking fees? +
WingSpan may charge a small service facilitation fee on select bookings. Any applicable fee is clearly disclosed before you confirm. No hidden charges.
Still Need Help?

Talk to a Concierge

Available 24/7 โ€” phone, email, or live chat.